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Citizens Bank Job Application

Citizens Bank Job Application Online

Citizens Bank wants to grow up with the employees they will get for different departments. Candidates who want to work at Citizens Bank can apply online or communicate directly with human resources.
You must submit your job application correctly to the positions that are open to work at Citizens Bank. Here you can find out which conditions you need to meet and how to apply for a Citizens Bank job.

Citizens Bank Job Application

Citizens Financial Group, Inc. is an American bank headquartered in Providence, Rhode Island, which operates in the states of Connecticut, Delaware, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.

Citizens Bank Job Opportunities & Application Process

Citizens Bank is applying for open positions almost every season: it does not require much qualification for some positions, but in many positions experience and quality are at the forefront. Even though the completion level of the graduation is not expected at the entry level, there is a expectation of graduation for higher-level positions requiring proficiency.
If you meet these requirements, you should apply to the relevant position and wait for the result of the application.

Customer Service Teller

Delivering a memorable and personalized banking experience is at the heart of our role. You will use great listening skills to engage closely with each customer while processing accurate and efficient financial transactions. With an energetic attitude, you will get to know the customer, anticipate their needs, introduce them to financial products and services, and make referrals to supporting branch colleagues as appropriate. This role is an opportunity to strengthen your consumer banking knowledge with paths to grow into other Retail, Business Banking and Wealth Management roles. As part of our team-oriented culture, you will be encouraged to develop new skills and grow into new career opportunities.

A Day in the Life of a Customer Service Teller

  • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
  • Provide exceptional customer service, accurately and efficiently processing customer service transactions
  • Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options
  • Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank
  • Serve as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriate
  • Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations
  • Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws
  • Bring a positive energy and confidence to Citizens Bank and its customers every day
  • Present a professional appearance as the face of Citizens
What qualifications are we looking for?
  • High School degree or GED required
  • Minimum of 6 months cash handling experience in a retail or banking environment
  • Minimum of 6 months demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance the customer relationship
  • Commitment to build relationships through in-person customer interactions
  • Ability to problem solve and provide solutions to customer issues
  • Ability to build strong relationships with teammates, business partners and specialists through collaboration
  • Energetic, detail-oriented and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings

Senior Financial Analyst

The Senior Financial Analyst will be an integral member of Staff Unit Finance team within Corporate Planning. The Staff Unit Finance team supports the Finance, Legal, Audit, Media Relations and Executive lines of business for Citizens Financial Group.  

Specific Responsibilities

  • Partner with the line of business to deliver high quality information supporting business reporting and planning.
  • Provide monthly financial presentations and headcount results to each business head with appropriate commentary and analytics.
  • Facilitate an orderly monthly/quarterly/annual accounting close process.
  • Develop annual budgets and monthly forecasts with business partners for both the income statement and balance sheet.
  • Work with business partners in preparing for quarterly business reviews to provide executive management with insight into their businesses.
  • Manage the tracking of cost efficiency programs, as required.
  • Maintain a strong control environment to achieve a superior audit and operating risk rating, while focusing on continual process improvement opportunities.
  • Monitor cost allocation methodologies used to charge-out expenses to the businesses, and work with business partners to change as necessary, or respond to business inquiries as needed.
  • Respond to other ad hoc business partner inquiries on any matters pertaining to finance.


  • Bachelors Degree in Finance or Accounting. Masters or MBA a plus.
  • 6-10 years of direct experience in business unit financial management, preferably at a financial institution.
  • Ability to demonstrate an understanding of the big picture, while working through the operational details required to construct a forecast / budget.
  • Detail oriented, diligent with strong organizational and analytical skills.
  • Strong interpersonal skills for effective interaction with business partners.
  • Strong leadership skills, with a demonstrated ability to work independently.
  • Experience in process improvement and documentation a plus.
  • Exceptional organizational skills with the ability to manage multiple competing priorities while consistently meeting deadlines.
  • Effective written and verbal communication skills.
  • A proactive, action-oriented approach to problem solving.
  • Working knowledge of Hyperion Essbase and Oracle Financials.
  • Strong PC skills including Microsoft Excel, Word, and PowerPoint.


  • Essbase and Oracle experience a plus
  • Knowledge of Excel macros a plus

Home Mortgage Customer Care Senior Representative

Are you passionate about serving customers? We are searching for a polite, professional Home Mortgage Customer Service Representative to provide outstanding service to our customers by answering questions and researching issues related to our customers’ mortgage loans. The Customer Service Representative must be able to handle a high volume of inbound calls and create a positive experience for each customer. They will listen to customers to understand the reason for their call, address all questions or expressions of dissatisfaction, and provide an accurate and efficient response. To be a successful Home Mortgage Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Primary responsibilities include:

  • Processes transactions, accurately record and update actions and outcomes against customer records
  • Strong customer service focus with the ability to resolve routine customer issues
  • Accurately complete all customer follow-up work
  • Maintain knowledge of products services and promotions
  • Adherence to schedule
  • Attention to detail
  • Technical/functional expertise


Required Skills/Experience:

  • Positive and customer-focused mindset
  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
  • Strong verbal and written communication skills
  • Computer proficiency

Education, Certifications and/or Other Professional Credentials:

  • High school degree or equivalent
  • Call center experience

Technology Risk Manager

A Technology Risk Manager is responsible, along with business unit management, to oversee and manage all aspects of risk and assess on an ongoing basis the material risks associated with its activities, determining if actions need to be taken to strengthen risk management or reduce risk given performance against the business unit’s risk profile and tolerances.

Primary responsibilities include:

  • Responsible for issue management including partnering with business leaders to develop action plans that will deliver intended outcomes within defined timelines while identifying themes and related holistic remediation plans.
  • Provides day to day support to the business unit(s) providing knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
  • Performs detailed risk assessments and advises the business lines on risk mitigation actions.
  • Responsible for facilitating risk and control self-assessments with the technology business lines.
  • Provides regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit’s activities and products.
  • Advise on new processes / products, initiatives and strategies from a risk and control perspective; guide the business unit(s) through the various governance approvals related to new initiatives ensuring proper controls.
  • Acts as lead for exam for product / function under review.
  • Participates in all important interactions with the regulators.
  • Lead teams on risk and product related initiatives to meet corporate, divisional and business line objectives.


Required Skills/Experience:

  • 5+ years of experience in Information Technology, Information Security and/or Business Continuity
  • 5+ years of Risk management experience gained from working in financial services industry, preferably in Technology Risk or Operational Risk
  • Experience in an organization that is under strong regulatory oversight and scrutiny
  • Intermediate knowledge of internal controls and risk self assessment
  • Basic knowledge of business areas processes and/or products and operations; regulatory requirements; and key processes, controls and exposure areas
  • Understanding of FFIEC guidelines and handbooks, GLBA, SOX, PCI
  • Knowledge of industry recognized frameworks such as ISO 27001, ISO 20000, ISO 9001, ISO 31000, ISO 22301, Cobit, COSO, ITIL
  • Ability to analyze and synthesize many risk data points and help the business to prioritize mitigation
  • Analytical thinking skills
  • Strong business writing skills
  • Ability to effectively communicate with all levels of the organization
  • Project management skills to support multiple assignments on behalf of various stakeholders
  • Leadership, coaching and development of staff
  • Proficient use of Microsoft Office Suite

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s degree required
  • Master’s Degree preferred
  • Certified Information Systems Auditor (CISA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Internal Auditor (CIA)
  • Technology discipline certification such as CCNA, MCSE, RHCE
  • Certified Fraud Examiner (CFE)

Personal Banker

Do you have a knack for working with people – always ready to help them, regardless of the situation, and make their day? Are you looking to develop your relationship building skills and strengthen your financial knowledge in a supportive, team environment?

A career as a Universal Banker is the right move for you.

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer in order to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

A Day in the Life of a Universal Banker

  • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
  • Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
  • Go above and beyond for customers to strengthen and retain long term relationships
  • Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
  • Serve as the financial liaison to customers while providing world class customer serviceOpen new accounts and perform teller transactions to meet the needs of the customer
  • Open new accounts and perform teller transactions to meet the needs of the customer
  • Bring a positive energy and confidence to Citizens Bank and its customers every day
  • Present a professional appearance as the face of Citizens

What can we offer you?

  • Strong recognition and incentive programs based on your achievements
  • Training, strategies and tools to support your personal growth and the development of strong customer relationships
  • Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role
  • Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential
  • Team atmosphere of diverse professionals committed to making an impact as an organization
  • Opportunities to volunteer and give back to our local communities
  • Exceptional benefits such as Medical & Dental, along with a 401K with corporate match


  • High School degree or GED required
  • Minimum of 1 year cash handling experience strongly preferred
  • 2 years of sales and customer service experience
  • Strong listening and customer service skills
  • Ability to effectively ask questions and identify needs to enhance the customer relationship
  • Commitment to building relationships through phone engagements
  • Ability to problem solve and provide solutions to customer issues
  • Ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Work Facts of Citizens Bank

Age Requirement:

  • 16 years old

Citizens Bank Working Hours

  • Monday-Thursday: 9:00am-4:00pm;
  • Friday: 9:00am-5:00pm;
  • Saturday: 8:00am-12:00pm;
  • Sunday: Closed

Open Positions: 

  • Bank Teller, Personal Banker, Customer Service Representative, Administrative Assistant, Business Unit Manager, Regional Sales Manager, Business Systems Analyst, Assistant Branch Manager, General Branch Manager, Financial Consultant, Mortgage Loan Officer, Appraisal Service Coordinator, Compensation Consultant, Sales and Marketing Specialist, Program Manager, Project Manager, Risk Management Specialist

Citizens Bank Printable Application Form

You can download Citizens Bank printable job application form from the bottom of the page to your device. You must read the job application form carefully and complete the job application. Please note that some companies cannot find the job application form online.
Printable Application PDF/Form: No.

How to Apply Citizens Bank Jobs: Official Site.


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